Globalisation and outsourcing: confronting new human resource challenges in India's business process outsourcing industry

Rural Business Process Outsourcing in India – Opportunities and Challenges

BPO industry in India has witnessed huge growth over the last decade and it needs to sustain its leadership position and cost competitiveness. Rural BPO, a new trend in the BPO industry in India, can be a solution to sustain the cost competitiveness of India and also contribute to the growth of Tier II, Tier III cities and rural areas. This article tries to study the opportunities and challenge...

Understanding commitment in business process outsourcing relationships

Based on cost savings and efficiency gains in past business process outsourcing (BPO) projects, firms increasingly consider outsourcing knowledge-intensive and strategically oriented business processes. However, the success of these strategic BPO projects entails strong commitment from both the client and the service provider to leverage interfirm resources and engage in close collaboration to ...

Modes of Governance in Business Process Outsourcing:

"Outsourcing success it's all in Governance" reported Lauren Bielski in the ABA Banking Journal 2006 [6] and consequently, governance represents the key concept when discussing outsourcing in practice. However, when analyzing the business process outsourcing practice of Swiss Retail Banks, governance aspects seem so far only to play a minor role in the evaluation of outsourcing decisions. This ...

Seven Deadly Superstitions in Business Process Outsourcing

From System Outsourcing to Business Process Outsourcing Where Is Technology Outsourcing Leading Us?

In 1989, Eastman Kodak signed a deal with IBM for the technology giant to manage all of its IT systems. The results proved that Kodak made the right move, having lowered its costs on ICT personnel as well as on its systems and telecom maintenance, while also managing to focus on the part of its business that created real value and differentiating itself from the competition. The successful expe...